TERMS AND CONDITIONS
To ensure you get the most out of your stay and enjoy the experience and everything our property has to offer we ask that you please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of booking. Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and it's surrounds.
Upon arrival, you will be required to complete a registration form and you will be provided with an access remote to the front security gate so you are able to come and go at your leisure. Please note there will be a $50 replacement fee should it not be returned upon your departure.
Fire bans are set in our region from 1 October through to 31 March each year. Fires are strictly only permitted in the fire pits provided from April 1 through to 30 September. Wood is available for purchase, no chainsaws permitted on site.
ACCOMMODATION CANCELLATION POLICY
Due to high demand during our camping season, especially in school holidays, we have a minimum 14 day cancellation policy.
Full refund for cancellations made at least 14 days before check-in.
50% refund for cancellations made at least 7 days before check-in.
No refunds for cancellations made within 7 days of check-in.
NOTE: Some high demand weekends (eg. local sporting events, long weekends etc) will be subject to NO REFUNDS upon cancellation due to the small number of sites available. You will be notified at the time of booking if this applies to your booking dates. Should you still need to cancel after booking on a 'special event weekend' you will be able to place your accommodation value into credit to use at a later date (within 12 months of the original booking).
Please note our child prices are applicable for children 12 years and under. All teenagers 13 years and over are considered to be Adults.
Supervision of children around our property is required and is the full responsibility of parents/guardians. As we have un-fenced dams, a pool and sometimes open fires on our property children should not be left unsupervised at any time. Billy'o Bush Retreat accepts NO responsibility for the safety of your children. Please note that any damage caused to our property by children is the financial responsibility of their parent/guardian.
Check in time is strictly between 3pm - 7pm on the day of arrival and the property is to be vacated by 10am on the day of departure. An additional fee will be charged if you do not check out by 10am. Early arrivals and late check-outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.
Campsites, Cabins and Caravans must be left in the condition they were in upon guest arrival. Excess cleaning fees up to $200 may apply. (eg. rubbish not being removed, dishes not washed and put away, barbeques not cleaned.) We ask that rubbish and recycling from your accommodation site be brought up to the rubbish/recycling station in the common area. Please dispose of items in the appropriately labelled tubs, we strongly encourage recycling at our property.
Please report any existing damages to our cabins/caravan/common areas upon your arrival and immediately report any damage which occurs during your stay. Damage to our property is the financial responsibility of the guest.
Billy'o Bush Retreat can be hired for day use for campers and events. Please contact us via email at email@example.com in the event you require day use of our property.
FUNCTIONS + LARGE GROUP GATHERINGS
We do accept functions, parties and large group gatherings, however these are all strictly prohibited without written consent from Management prior to your arrival.
Generators are not permitted on our property.
Please note there are un-fenced dams, a pool and sometimes open fires on our property. No matter how strong a swimmer you are, strictly no swimming in dams.
As previously mentioned, children are to be supervised in all areas of our property and their parent or guardian is solely responsible for their safety. Children are to be supervised at all times when using the swimming pool.
Please be aware particularly in the summer months that due to our location and dry hot climate, it is possible to sight snakes on our property. Please be aware and take care. We also recommend bringing repellent for mosquitoes, however repellent is available on-site if you have forgotten to bring your own.
Billy’o Bush Retreat does not accept any responsibility for guests and their visitors’ actions, conduct or safety whilst staying in accommodation or attending/hosting a function on the property. Neither do we take responsibility for any damage or loss of any client or guest property left at the venue prior to, during or after an accommodation stay or attendance at a function. Billy'o Bush Retreat does not condone: unsafe, irresponsible or illegal actions/behaviour during any event, stay or visit to Billy'o Bush Retreat. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.
Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without a refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.
All bookings made on the website will be followed by an invoice for the full accommodation cost. Airbnb payment policies apply to all bookings for our Cabin and Bag 'n Swag options on Airbnb. Due to high demand, your booking will be cancelled if payment is not made within one (1) week of booking Please note we accept both CASH and EFTPOS payments via VISA and Mastercard at Billy'o for items purchased over the bar or in the Billy'o Shop.
Sorry pets are not permitted.
RESPONSIBLE SERVICE OF ALCOHOL
Our venue is fully licenced and a range of local and imported beers, selected wines and a wide variety of spirits and soft drinks are available for purchase over the bar during your stay. Please note however, that as a licenced venue we are governed by the principles of the Responsible Service of Alcohol (RSA) policy and therefore have the right to refuse service or ask guests to leave the property should it be necessary.
Due to the mostly hot and dry climate and for the comfort of all guests, smoking is only permitted in the designated smoking area.
Water is a premium out here and only supplied by the rain, so we ask you consider this when showering please. For this reason also we ask that you don't use our property to fill up.